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Duplicates in the CRM: how to merge contacts and deals without losing anything

The same customer is in the database twice — as two contacts and as two deals. The manager sees half the history, the report counts two people, and the built-in merge folds the fields together and can lose the rest.

FIRST · CONTACTS +380 67 … Ivan ivan@mail.com Ivan P. one record phone + email THEN · DEALS via bot one enquiry via form a minute later one deal oldest date otherwise duplicate deals come back

How to recover data that was bulk-deleted in a CRM

Somebody ran a bulk operation on the wrong segment, and tags, links or whole records vanished from the list. There is no undo button. But in most cases the data is still there.

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